This policy explains when Liberty Mundo LLC (“Liberty Mundo”, “we”, “us”) refunds payments made through libertymundo.com. It forms part of our Terms of Service. Where you’ve signed a separate engagement agreement with us, its payment terms take precedence.
1. Before work starts
If you change your mind after paying but before we’ve begun work on your matter, email admin@libertymundo.com and we’ll refund you in full to the original payment method, less any non-recoverable payment-processing fees. Work has “begun” once we’ve sent your file to a registered agent, lawyer, bank, or authority, or once we’ve started drafting documents specific to your matter, whichever comes first. We’ll always tell you when that happens.
2. After work starts
Company formations, trusts and foundations, residency and citizenship applications, and bank-account introductions are delivered in stages, and much of the cost is paid out to third parties early on. If you cancel after work has begun, we’ll refund the portion of our own professional fee that relates to stages not yet started, and we’ll itemise what has been spent. We won’t refund:
- government filing, registration, application, or due-diligence fees already paid;
- registered agent, law firm, notary, trustee, or courier fees already incurred;
- bank or payment-institution charges;
- work we’ve already completed, including drafting, compliance review, and submissions.
3. Rejected or unsuccessful applications
Approval decisions belong to governments, registries, and banks, and we don’t guarantee outcomes. If an application is refused for reasons outside your control and outside ours, we’ll refund any portion of our fee for stages that can no longer proceed, and we’ll help you consider alternatives. If an application is refused because information you gave us was inaccurate, incomplete, or withheld, or because you failed a compliance check, no refund is due.
4. Consultations and strategy calls
Paid consultations can be rescheduled free of charge with at least 24 hours’ notice. If you miss a call without notice, or cancel with less than 24 hours’ notice, the fee is forfeited. If we have to cancel a call and can’t offer you a suitable alternative, we’ll refund it in full.
5. Digital products, reports, and memberships
Special reports, guides, and other downloadable products are non-refundable once delivered, because they can’t be returned. If a file is corrupt or you can’t access it, contact us and we’ll fix the download. Recurring memberships, where offered, can be cancelled at any time and stop at the end of the current billing period; we don’t refund partial periods.
6. Duplicate or mistaken payments
If you’re charged twice, or pay the wrong amount, tell us and we’ll refund the excess in full.
7. How refunds are paid
Refunds go back to the original payment method. Card refunds through Stripe typically show within 5 to 10 business days depending on your bank. Bank-transfer refunds through Wise are sent in the currency you paid and can take a few business days; we can’t control intermediary bank charges or exchange-rate movements between payment and refund.
8. How to request a refund
Email admin@libertymundo.com from the address used for the order, with the order number and the reason for the request. We’ll respond within 5 business days and, where a refund is due, process it within 10 business days of agreeing it.
9. Your statutory rights
Nothing in this policy limits rights you have under consumer-protection law in your country that can’t be excluded by contract.